Naviga · Enablement

An order system only counts if people use it.

A new order system changes how sellers, ad ops, and billing each do their day, which is why launches slip after the training ends. We train by role, on your instance, with your products and rate cards, and we come back when the habits slip.

When this is the right engagement

  • The instance is well built and sellers still email their orders in
  • New sellers learn the order system from whoever sits next to them
  • Ad ops works around the workflow because it does not match the campaigns
  • Billing rebuilds the position outside the system every month
  • A relaunch is coming and the last launch was a memo

What you get

  • Role-based sessions: sellers, ad ops, billing, finance, admins
  • Training on your instance and your rate cards, not a vendor tour
  • Short guides and recorded walkthroughs for the steps people forget
  • Train-the-trainer for an internal champion
  • Adoption reporting: who is entering orders in the system, and where the gaps are
  • Follow-up sessions at thirty and ninety days

How it runs

  1. 01

    Identify the roles and the habits that matter

    Five or six behaviors decide whether the order system is trusted. We name them.

  2. 02

    Build the sessions on the live instance

    Real products, real rate cards, the actual buttons.

  3. 03

    Deliver by role

    Short, specific, repeated where it counts.

  4. 04

    Measure adoption

    Order entry, workflow movement, and month-end behavior by team, shown to managers weekly.

  5. 05

    Return and reinforce

    At thirty and ninety days, and whenever a new cohort arrives.

Work and news

Notes from Naviga engagements.

Case studies and announcements from work that runs on Naviga Ad.

Start with the stuck point

What should the order system be doing that it isn’t?

Bring the handoff, the reconciliation, or the make-good that keeps resurfacing. We will tell you whether it is a Naviga problem, a workflow problem, or a systems problem, and what to do about it.