Training and adoption
Role-based training for sellers, ad ops, billing, and admins, and the follow-through that turns a launch into a habit.
Read moreNaviga · Managed services
An order system team, without the hire.
Most media companies need an order system administrator some of the time, an integrator occasionally, and somebody watching when the campaigns and the billing depend on it. Managed services covers all of it: a monthly block of hours, a weekly cadence, a backlog you control, and people who already know how your instance is built.
When this is the right engagement
- The admin left, or was never hired
- The backlog of rate card changes and new products is longer than anyone can get to
- Releases land and nobody checks what changed
- You want the implementation team to stay on after launch
- Leadership wants a roadmap for the ad stack, not just tickets closed
What you get
- A named lead and a second consultant who both know the instance
- A weekly working session and a prioritized backlog you own
- Administration: users, permissions, products, rate cards, and hygiene
- Release review before each Naviga release, with anything affected fixed ahead of it
- Workflow and reporting builds from the backlog
- Data quality monitoring for duplicate advertisers, orphaned orders, and rates nobody uses
- A monthly position on booked, delivered, and billed, and a quarterly review against your roadmap
How it runs
- 01
Onboarding and instance review
If we did not build it, we read it first.
- 02
Backlog and cadence agreed
What matters most, who decides, and when we meet.
- 03
Weekly delivery
Builds shipped, hygiene kept, releases reviewed, documentation updated.
- 04
Monthly position
Booked, delivered, and billed, with the differences explained.
- 05
Quarterly review
The instance against the roadmap, and the roadmap against the business.
Questions we get
Is there a minimum term?
Managed services run month to month after an initial period agreed at the start. If the backlog runs dry, we say so rather than inventing work.
Work and news
Notes from Naviga engagements.
Case studies and announcements from work that runs on Naviga Ad.
Supercharge Your HubSpot & Naviga Ecosystem with Indigo Trigger
Indigo Trigger is excited to introduce a world-class integration between Hubspot Sales Hub, Service Hub, and Naviga Ad — purpose-built to...
June 2025Indigo Trigger, MediaNews Group & Tribune Publishing
In the Summer of 2022, Indigo Trigger and MediaNews Group, along with Tribune Publishing, solidified a partnership to help one of North...
April 2024How Farm Journal is advancing digital operations with Naviga Ad
With Indigo Trigger, Farm Journal began an evaluation of a number of different Lead-to-Cash platforms found the solution for the future.
August 2022Start with the stuck point
What should the order system be doing that it isn’t?
Bring the handoff, the reconciliation, or the make-good that keeps resurfacing. We will tell you whether it is a Naviga problem, a workflow problem, or a systems problem, and what to do about it.